Privacy policy

Effective Date: 20-01-2025

1. Introduction

This privacy policy ("Policy") describes how Personalised Photo Gifts ("we," "us," or "our") collects, uses, and shares personal information when you use our photo gift services ("Services"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect the following types of information:

  • Personal Information: This includes information that can be used to identify you, such as:
    • Name
    • Email address
    • Postal address
    • Phone number
    • Payment information
    • Photos you upload
     
  • Non-Personal Information: This includes information that cannot be used to identify you, such as:
    • Browser type
    • Device information
    • IP address
    • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and Improving Services: To process your orders, personalize your experience, and improve our Services.
  • Communication: To send you order updates, respond to your inquiries, and provide customer support.
  • Marketing: With your consent, to send you promotional emails about new products, special offers, or other information we think you may find interesting.  
  • Legal Compliance: To comply with applicable laws and regulations.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: To fulfill our contractual obligations to you when you place an order.
  • Consent: For marketing communications, with your explicit consent.
  • Legitimate Interests: To improve our Services and for fraud prevention and security purposes.
  • Legal Obligation: To comply with legal obligations.

5. Sharing Your Information

We may share your information with the following third parties:

  • Service Providers: We share information with third-party service providers who assist us with payment processing, shipping, and other essential functions. We have contracts with these providers requiring them to protect your information.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.  

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security assessments.  

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.  

 

8. Your Rights

You have the following rights regarding your personal information:  

 

  • Access: You can request access to your personal information.
  • Rectification: You can request correction of inaccurate or incomplete information.  
  • Erasure: You can request deletion of your personal information, subject to certain exceptions.
  • Restriction: You can request restriction of processing of your personal information.
  • Objection: You can object to processing of your personal information.
  • Data Portability: You can request a copy of your personal information in a portable format.

To exercise your rights, please contact us using the contact information below.  

 

9. Cookies

We use cookies and similar tracking technologies to improve your experience and collect information about how you use our Services. You can control cookies through your browser settings.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

 

11. Changes to this Policy

We may update this Policy from time to time. We will post any changes on our website and notify you as required by law.

12. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call  or email us at admin@personalisedphotogifts.shop or contact us at 83 Meyler Street, Thomastown, Tonyrefail, Porth CF39 8DY, United Kingdom.