Terms of service

'Personalised Photo Gifts' Terms and Conditions

1. Introduction
1.1. These terms and conditions govern your use of our website and the purchase of products from Personalised Photo Gifts ("we," "our," or "us"), a company registered in the United Kingdom.
1.2. By placing an order with us, you agree to be bound by these terms and conditions.

2. Definitions
2.1. "Product(s)" refers to any photo gifts, prints, or related items available for purchase through our website
2.2. "Customer," "you," or "your" refers to the person or entity purchasing products from us
2.3. "Order" means a request to purchase products from our website

3. Products and Pricing
3.1. All products are subject to availability
3.2. Prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable
3.3. We reserve the right to modify prices at any time without prior notice
3.4. Product images are for illustrative purposes only and may vary from the actual product

4. Orders and Payment
4.1. Orders are subject to acceptance and availability
4.2. Payment must be made in full at the time of ordering
4.3. We accept Most major debit & credit cards, Apple Pay, Google Pay & Clearpay
4.4. Order confirmation will be sent via email

5. Custom Photo Products
5.1. By uploading images, you confirm that:
- You own the copyright or have permission to use the images
- Images do not contain offensive, illegal, or inappropriate content
- Images are of sufficient quality for reproduction
5.2. We reserve the right to refuse any order containing inappropriate content
5.3. Minor variations in color and appearance may occur due to printing processes

6. Delivery
6.1. Delivery times are estimates only
6.2. UK mainland delivery typically takes 2-3 working days
6.3. Additional charges apply for international shipping
6.4. Risk of loss and damage passes to you upon delivery

7. Returns and Refunds
7.1. Custom-made products cannot be returned unless faulty
7.2. Faulty items must be reported within 14 days of receipt
7.3. Returns must be in original condition and packaging
7.4. Refunds will be processed within 14 days of receiving returned items

8. Privacy and Data Protection
8.1. We process personal data in accordance with UK GDPR and Data Protection Act 2018
8.2. Please refer to our Privacy Policy for detailed information
8.3. Customer images will be stored securely and used only for order fulfillment

9. Intellectual Property
9.1. All website content remains our intellectual property
9.2. Customers retain rights to their uploaded images
9.3. You grant us license to use uploaded images for order fulfillment

10. Liability
10.1. Our liability is limited to the purchase price of products
10.2. We are not liable for:
- Delays beyond our reasonable control
- Indirect or consequential losses
- Image quality issues due to customer-provided files

11. Cancellation Rights
11.1. Orders for custom products cannot be cancelled once production has begun
11.2. Standard products may be cancelled within 24 hours of ordering

12. Customer Service
12.1. Customer service is available via 'Contact Us' on HOME PAGE
12.2. Response times are typically within [1] working hours

13. Force Majeure
13.1. We are not liable for delays or failures due to circumstances beyond our reasonable control

14. Governing Law
14.1. These terms are governed by English law
14.2. Disputes will be subject to the exclusive jurisdiction of English courts

15. Changes to Terms
15.1. We reserve the right to modify these terms at any time
15.2. Changes will be effective immediately upon posting to our website

16. Severability
16.1. If any provision is found to be invalid, remaining terms remain in effect

Contact Information:
Personalised Photo Gifts
83 Meyler Street, Thomastown, Tonyrefail. CF39 8DY
admin@personalisedphotogifts.shop
01443 526046

Last Updated: 20.01.2025